FAQ 常问问题

Q. Who can make order / Customer Coverage?

Customers who is able to perform self pickup at our shop and customers who stay in Bercham area ( delivery service). Temporary we only provide service to customer nearby our shop. Sorry for the inconvenience and thank you for your support.

 

Q. How do purchase my order on the site?
To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.

  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.


Q. What are the payment methods available?
Tickkee.com offers various kind of Payment Methods as shown below :-
1. Online Banking
Via Ipay88 (Visa or Mastercard / Internet Banking/ E-Wallet)


2. Offline Bank Transfer
Bank : HONG LEONG BANK
Bank Account : 231-00-00020-6
Account Name : PASARAYA TICK KEE

After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :

You may scan and email us the above info to Email Address : pasarayatickkee@gmail.com

Note: Your purchased products will not be delivered until we have this confirmation.

 

Q. When can I make order? 
You may do your shopping and purchase your order from 6am to 6pm, our take order session will end at 6pm every day. 

 

Q. When can I perform self-collect or pick-up?

You may collect from 8am-8pm. We will send you a message once the order is packed and ready. You are advice to collect it at the same day you make order to enjoy the best quality and freshness of our products.


Q. How to change my account personal information and shipping address?

Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.


Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.

  2. Click Submit.

  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.



Q. What is the product's transaction currency?
All products transaction currency will be done in MYR.


Q. How long does the delivery usually takes?
Temporarily we provide delivery service for Bercham area only,  we are striving to provide this service to other area. The goods willl be delivered on the same day.

 

Q. Can I cancel an existing order that have been made?
Yes,  only if the payment is not made.

- Please send an email to our customers service email at pasarayatickkee@gmail.com with the message title “Request to cancel order” in order to inform us about the cancellation order.

- Orders that are paid, in shipping or shipped will not be cancel.

 

Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to pasarayatickkee@gmail.com for us to clear your doubts.

 

问:谁可以下订单/覆盖客户?

可以上门自取和住在巴占区(送货服务)的顾客。目前我们只为我们店附近的顾客服务。若给您带来的不便,我们深表歉意,感谢您的支持。

 

问:如何在网站上购买?
订购您的商品:-

在您要购买的产品上单击“添加到购物车”按钮。
单击“继续购物”以继续将其他产品添加到购物车中,或单击“结帐”以继续为产品付款。
您将进入一个登录页面,您需要在其中使用用户名和密码登录帐户。如果您还没有创建帐户,则需要先注册一个帐户,然后再进行付款。

您需要在“收货地址”页面上确认您的收货地址,然后单击“下一步”按钮。
在这里,您需要选择运输方式,然后单击“下一步”按钮。
接下来,您需要选择付款方式,然后点击“下一步”按钮。
完成之前的步骤之后,您需要重新确认您的帐单明细并同意条款和条件。
点击“确认订单”完成订单。

问:有哪些可用的付款方式?
Tickkee.com提供各种付款方式,如下所示:-
1.网上银行
通过Ipay88(签证或万事达卡/网上银行/电子钱包)


2.离线银行转帐
银行:丰隆银行
银行帐户:231-00-00020-6
帐户名称:PASARAYA TICK KEE

付款后,请向我们发送以下付款方式的详细信息:
银行的名字 :
开户日期:
营业时间:
银行参考编号:
您已支付的总金额:
您的订单号:

您可以扫描上述信息并将其通过电子邮件发送给我们:电子邮件地址:pasarayatickkee@gmail.com

注意:您的购买的产品只有在得到我们的确认后才会准备。

 

问:什么时候可以下订单?
您可以在早上6点至下午6点进行购物和购买订单,我们的接受订单环节会在每天下午6点结束。

 

问:什么时候可以上门自取?

您可以从8 am-8pm上门自取。订单包装好并准备好后,我们将向您发送消息。建议您在下订单的当天自取,以享受我们产品的最佳质量和新鲜度。


问:如何更改我的帐户个人信息和送货地址?

登录您的帐户→单击“帐户维护”→在此处编辑您的帐户信息和收货地址。

 


问:我忘记了我的帐户密码。我应该怎么做才能找回它?

点击“丢失密码?”并在框中填写用于注册帐户的电子邮件。

单击提交。

一个验证将被发送给您。收到后,您将可以为帐户选择一个新密码。

 

问:产品的交易币是什么?
所有产品交易币种均以MYR进行。

 

问:送货通常需要多长时间?

暂时我们只为 Bercham 地区提供送货服务,我们正在努力向其他地区提供此服务。货品将会在当天送达。

 

问:我可以取消已下的现有订单吗?
可以,仅在未付款的情况下。

-请向我们的客户服务电子邮件发送电子邮件,电子邮件为pasarayatickkee@gmail.com,标题为“请求取消订单”,以通知我们有关取消订单的信息。

-已付款,已发货或已发货的订单不会被取消。


问:我仍然有疑问!
抱歉,我们无法在F.A.Q页面上清除您的疑问。请给我们发送电子邮件至pasarayatickkee@gmail.com,以便我们解答您的疑问。